Refund policy

At Tarmya, we take pride in crafting exquisite artisanal pieces that reflect beauty and care. To honour that experience for our community, we offer a thoughtful exchange and credit policy designed to support you, while preserving the uniqueness of handcrafted creations.

1. Eligibility for Exchange or Credit

Exchanges are applicable only for orders delivered within India and may be requested in the following cases:

  • Size or fit issues

  • Damage during transit

  • Product received is not to your liking

All exchange requests must be raised within 48 hours of receiving the order.


2. Ready-to-Ship Products

  • Exchanges or store credits are available within 48 hours of delivery.

  • Product must not be damaged. It should not have been used or worn. 

  • All original tags, packaging, and accessories, should be intact.

  • Exchange requests are subject to stock availability. If the desired replacement isn’t available, a credit note will be issued.

  • Store credit is valid for 6 months from the date of issue and may be used on future purchases.


3. Made-to-Order & Personalized Pieces

For made-to-order or customized items, we do not accept exchanges or returns, except in situations where the item is defective, damaged, or significantly incorrect compared to order specifications.
In such rare cases, we will either:

  • Exchange with the same style (if available) or issue store credit of equal value.

4. International Orders

  • Exchanges or credits are currently available only for orders delivered within India.

  • International customers may contact support for assistance; decisions will be handled case-by-case based on the situation.

5. Return Shipping & Costs

  • Customers are responsible for return shipping costs for voluntary exchanges (e.g., change of mind).

  • If an item is confirmed as faulty, defective, or incorrectly sent, Tarmya covers return shipping costs and will arrange a pickup or provide a prepaid label.

6. How to Initiate an Exchange or Credit

  1. Email us within 48 hours of delivery at:
    support@tarmya.com

  2. Include your order number, issue with the product, and clear photos.

  3. Our team will review and guide you on the next step.

7. Non-Returnable / Non-Exchangeable Items

The following products are not eligible for exchange or store credit, unless faulty:
• Sale or discount items.
• Gift vouchers or coupons.
• Items without original tags, packaging, or receipt.
• Items showing wear, alteration, or improper use.

8. Quality Inspection

All returned items undergo a quality check. If it meets the exchange or return criteria, your exchange will be processed or credit issued. If not, the item will be returned to you.


9. Important Notes

  • Handmade products may have slight variations in finish, color, or texture — these are not considered defects.

  • Tarmya reserves the right to approve or decline exchanges based on product condition and policy compliance.